FREQUENTLY ASKED QUESTIONS

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We use pine for the paddles and plaques. The colour and grain is well suited to contrast with the dark colour of the laser etching.

    Wood staining is possible, however it would detract from the final product.

  • We offer full customisation for our wood plaques and paddles.

    You can add your own text, logos, images, or designs. You can upload a file or describe your idea. A Concept Design will be provided to you for final confirmation before construction begins.

  • Once the design and text have been confirmed, products typically take between 5-7 business days to create, depending on the complexity of the design.

  • As a small company, our overheads are fewer. This saving is passed on to our customers.

    After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Once the designs have been finalised, an invoice will be emailed to you. Payment is due by delivery.

    For larger orders, a 20% deposit may be required.

  • We are a Sydney-based company, and will endeavour to deliver products to our customers wherever possible.

    When not possible, products will be shipped by Australia Post. An additional delivery fee will be included.